[ajug-jobs] Senior Engineer

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A new job has been added:

Job ID:               2161
Job Title:            Senior Engineer
Location:             Norcross
Business Name:        S1 Corporation
Email:        michelle.miltz at s1.com

Job Description:
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S1 Corporation in Norcross is seeking a Software Support Engineer for a full time position.

Challenging position as a Software Support Engineer, providing technical support to clients using software products developed by Postilion for the financial industry. Earn a highly competitive salary while applying your skills as member of a focused, technically competent Customer Services team that prides itself in providing excellent service levels to our clients. This position requires a passion for problem solving, deep understanding of database applications and operating system interactions, and the ability to learn new concepts quickly.

Required Skills:
Bachelor’s degree in CS/MIS or related field – or – equivalent technical/training courses/programs – or – equivalent work experience (6+ years).
Strong technical analysis and troubleshooting skills, including research of software application errors, issue re-creation, read/diagnose log files. Ability to “think outside the box”.
Proven Customer Service/Support skills, supporting internal and external customers. Requires exceptional verbal and written communication skills.
Strong Windows (XP; 2000/2003 Server) and SQL Server experience.

Preferred Skills:
Experience working with or supporting Relational Databases (preferably MS SQL Server 2000/2005), with the ability to write moderately complex SQL queries.
Experience interpreting source code (preferably Java or C#). Programming skills not required, but would be highly beneficial.
Experience implementing and supporting products and solutions in a banking or retail environments would be a plus.

Position Summary: 
The Technical Support Engineer 3 position provides technical support via phone and email to Postilion customers. The TSE is responsible for diagnosing, troubleshooting, repairing and documenting complex computer system, software issues and product related questions. 

Essential Duties and Responsibilities include the following, which must be performed satisfactorily. Other duties may be assigned as needed: 
Provide technical support via phone and email to external financial institutions.
Efficiently troubleshoot and resolve complex problems in a highly technical environment. Customer issues may be related to SQL Server performance, code defects, product configurations, networking, platform, hardware configuration or other issues commonly encountered in systems operation in a networked environment.
Must be able to manage and prioritize an individual open case queue.
Thoroughly document all research/conversations utilizing a case tracking system.
Regularly update customer of ongoing troubleshooting and resolution efforts.
Document and report application defects to Development teams. 
May implement data repairs or application fixes in a production environment, requiring extreme care and attention to detail.
Develop and maintain effective relationships with Development teams and Postilion customers.
Participate in rotating 24x7 “on call” support coverage for severity 1 issues, once a high level of technical proficiency is achieved. 
Communicate customer status, concerns, and issues to management as needed. 

Keywords: 
Technical Support, SQL, Java, C#, Windows 

 



Job Restrictions:
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Candidate must be authorized to work in the US without assistance.

This job was posted on: 2008-07-08

For more information, please visit: http://www.ajug.org/ajugjobs/showJobDetail.do?id=2161