[ajug-jobs] Web Applications Support Engineer

[Scott Brown]

ok - it's up

=============================
Scott A. Brown
President, Sability
404.521.2001
404.862.3600 - cell
Scott.Brown at sability.com

----- "no reply" <no_reply at jrecruiter.org> wrote:
> A new job has been added:
> 
> Job ID:               1828
> Job Title:            Web Applications Support Engineer
> Location:             Alpharetta
> Business Name:        Anteo Group
> Email:        eberman at anteogroup.com
> 
> Job Description:
> ----------------
> 
> Our client is a Fortune 500 Healthcare Services company located in
> Alpharetta.  The team currently has a need for a Web Applications
> Support Engineer.
> 
> This key position will be responsible for leading the Support Team
> within the Web Technologies group of a Fortune 20 company.  The team
> supports the corporate Internet and Intranet sites (Enterprise
> Portal), which is based on Vignette Content Management System (CMS)
> and Vignette Portal technologies.
> 
> Candidates should have demonstrated leadership skills, preferably in a
> support capacity.  This person will spend approximately 50% of their
> time guiding the team, managing its queue, overseeing small-to-medium
> support team projects, and work closely with internal customers.  The
> other half of their time will be spent hands-on in order to handle
> high priority issues and ensure that deliverables are met.
> 
> Key job responsibilities include:
> •	Will lead the Web Support Team
> •	Ability to function both as technical team member and technical team
> leader
> •	Provides team with guidance & direction to both employees and
> contractors
> •	Assists in prioritizing work queue
> •	Manages and participates in 24x7 on-call rotation
> •	Provides hand-on support as needed
> •	Manages Support driven projects
> •	Maintains communications with other IT groups and external
> stakeholders to ensure projects are delivered on time, on budget and
> to the satisfaction of the customer
> •	Manages resource allocations, support schedule and coverage
> •	Coaches staff, both formally and informally
> •	Responsible for product installs, upgrades, patches and
> configuration changes using change control procedures.
> •	Develops configuration management techniques and documentation
> •	Documents support policies and maintains support knowledgebase
> •	Manages vendor relationships
> •	Manages customer relationship, challenging requests as necessary and
> professionally
> •	Owns the production environment and manages system updates;
> communicates schedule with customers and others impacted and resolves
> any potential conflicts
> •	Tracks & administers customer satisfaction surveys and develops
> corrective measures when needed
> •	Develops strategies for improving efficiencies, including
> automation, process improvements, etc.
> •	Works with Development lead to foster open dialog & knowledge
> transfer between the two teams
> •	Reports regular status to upper management
> •	Conducts meetings with team to keep them abreast of changes, discuss
> issues, etc.
> 
> This candidate must be a highly motivated self-starter who is very
> organized and possesses strong interpersonal and communication skills
> with a focus on customer satisfaction.
> 
> A broad knowledge of Web development tools and languages is required.
> 
> 
> Job Restrictions:
> ----------------
> 
> 
> 
> This job was posted on: 2008-01-08
> 
> For more information, please visit:
> http://www.ajug.org/ajugjobs/showJobDetail.do?id=1828
> 
> 
> 
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