[ajug-jobs] Web Applications Support Engineer

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A new job has been added:

Job ID:               1828
Job Title:            Web Applications Support Engineer
Location:             Alpharetta
Business Name:        Anteo Group
Email:        eberman at anteogroup.com

Job Description:
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Our client is a Fortune 500 Healthcare Services company located in Alpharetta.  The team currently has a need for a Web Applications Support Engineer. 

This key position will be responsible for leading the Support Team within the Web Technologies group of a Fortune 20 company.  The team supports the corporate Internet and Intranet sites (Enterprise Portal), which is based on Vignette Content Management System (CMS) and Vignette Portal technologies.  

Candidates should have demonstrated leadership skills, preferably in a support capacity.  This person will spend approximately 50% of their time guiding the team, managing its queue, overseeing small-to-medium support team projects, and work closely with internal customers.  The other half of their time will be spent hands-on in order to handle high priority issues and ensure that deliverables are met.

Key job responsibilities include:
•	Will lead the Web Support Team
•	Ability to function both as technical team member and technical team leader
•	Provides team with guidance & direction to both employees and contractors
•	Assists in prioritizing work queue
•	Manages and participates in 24x7 on-call rotation
•	Provides hand-on support as needed
•	Manages Support driven projects
•	Maintains communications with other IT groups and external stakeholders to ensure projects are delivered on time, on budget and to the satisfaction of the customer
•	Manages resource allocations, support schedule and coverage
•	Coaches staff, both formally and informally
•	Responsible for product installs, upgrades, patches and configuration changes using change control procedures.
•	Develops configuration management techniques and documentation
•	Documents support policies and maintains support knowledgebase
•	Manages vendor relationships
•	Manages customer relationship, challenging requests as necessary and professionally
•	Owns the production environment and manages system updates; communicates schedule with customers and others impacted and resolves any potential conflicts
•	Tracks & administers customer satisfaction surveys and develops corrective measures when needed
•	Develops strategies for improving efficiencies, including automation, process improvements, etc.
•	Works with Development lead to foster open dialog & knowledge transfer between the two teams 
•	Reports regular status to upper management
•	Conducts meetings with team to keep them abreast of changes, discuss issues, etc.

This candidate must be a highly motivated self-starter who is very organized and possesses strong interpersonal and communication skills with a focus on customer satisfaction.  

A broad knowledge of Web development tools and languages is required.  


Job Restrictions:
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This job was posted on: 2008-01-08

For more information, please visit: http://www.ajug.org/ajugjobs/showJobDetail.do?id=1828