[ajug-jobs] Applications Support Analyst II

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A new job has been added:

Job ID:               1750
Job Title:            Applications Support Analyst II
Location:             Norcross
Business Name:        Fair Isaac Corporation
Email:        maryherd at fairisaac.com

Job Description:
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Working for FAIR ISAAC will be the best decision you’ll ever make.

Fair Isaac’s powerful and intelligent software helps companies make better decisions every day.

Discover the benefits of working for Fair Isaac:

• New direction, growth and advancement opportunities
• Excellent compensation and benefits package (featuring: one week of vacation accrual upon hire, most benefit plan eligibility begins on 1st day of employment, flexible work schedules, 401k with company match, excellent tuition reimbursement plan)
• Dynamic and energetic environment
• Global company
• Innovative and diverse products and technology touching many different industries
• Commitment to teamwork, offering challenges and the opportunity to innovate

Consider joining other talented individuals where your contributions make an impact in the role of Applications Support Analyst II located in our Norcross, GA office.

The department is searching for a candidate with previous experience in a technical support role, possess technical aptitude, strong analytical and problem solving abilities (including troubleshooting complex issues), excellent customer service skills, strong verbal and written communication skills, Unix operator skills, ability to multi-task, ability to develop and maintain solid working relationships with peers and customers, excellent organizational skills, attention to detail and accuracy, and the ability and desire to work in a team oriented fast paced environment. 

The Applications Support Analyst II will be responsible to:

• Perform software updates and production releases.
• Monitor application and system performance post-release.
• Analyze, document, and respond to requests for technical and usage data about the LCS product by internal and external customers.
• Create and update application and application-support technical documentation.
• Troubleshoot application, system, and networking issues. 
• Create technical documentation about LCS usage, workflow, and performance.
• Provide Level 2 pager support (support rotation is currently 24/7 for a period of two weeks).

During this support period, the duties include monitoring, troubleshooting, and responding to client- and system- generated pages, and escalating to support, development, and management.


Job Restrictions:
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For consideration, candidates will have:

• 5 Years of experience with UNIX C/C++ environments
• 2 Years of experience with Java and JSP
• 2 Years of XML experience
• UNIX Operator skills
• Excellent problem solving skills
• Excellent interpersonal skills
• Excellent oral and verbal communication skills
• UNIX Korn or Bash Shell Experience
• Previous experience in a technical support role, possess technical aptitude, strong analytical and problem solving abilities (including troubleshooting complex issues). 
• Ability to multi-task, develop and maintain solid working relationships with peers and customers, excellent organizational skills, attention to detail and accuracy, and the desire to work.

People are our most important asset and what makes us successful. With you, we can make a difference in the markets we serve. Apply today on-line to requisition number 3418 at www.fairisaac.com. 

Fair Isaac is an Equal Opportunity Employer


This job was posted on: 2007-11-30

For more information, please visit: http://www.ajug.org/ajugjobs/showJobDetail.do?id=1750